1. General Refund Policy
RetireWise provides educational resources and consultation services. Refund requests are assessed based on the conditions outlined in this policy.
✔️ Refund eligibility depends on the type of service purchased.
✔️ Requests must be submitted within the specified timeframe.
✔️ Refunds are processed through the original payment method.
✔️ Refunds may not be available for fully accessed or completed services.
Users are encouraged to review the refund terms before making a request.
2. Eligibility for Refunds
Refund eligibility varies depending on the service type.
📅 Consultation Appointments
✅ Full Refund: If canceled at least 48 hours before the scheduled consultation.
🕒 Partial Refund (up to 50%) may be considered if canceled within 24 hours before the appointment.
❌ No Refund: If the consultation is missed or canceled less than 24 hours before the scheduled time.
Users are encouraged to check refund conditions before booking an appointment.
📚 Digital Resources & Educational Materials
✅ Refunds may be available if requested within 7 days of purchase and if the content has not been accessed.
❌ No Refund: Once the material has been accessed or downloaded.
⚙️ Technical Issues
If a technical issue prevents access to purchased services, users should:
✔️ Contact customer support as soon as possible with relevant details.
✔️ Provide necessary information to verify the issue.
✔️ If the issue cannot be resolved, a refund or alternative access option may be provided.
💰 Duplicate Payments
If a user is charged multiple times for the same service, a refund will be processed upon verification.
3. Non-Refundable Circumstances
Refunds are not typically available under the following conditions:
❌ Missed consultation appointments without prior cancellation.
❌ Accessed or downloaded digital content.
❌ Changes in personal circumstances or preferences after purchase.
❌ Refund requests that do not comply with the conditions outlined in this policy.
Users are encouraged to carefully review the terms before submitting a refund request.
4. Refund Request Process
To request a refund, follow these steps:
📩 Submit a Request: Email [email protected] with the following details:
Full Name
Service Purchased
Date of Purchase
Reason for Refund Request
📌 Review Process: Refund requests are reviewed within 5-7 business days.
💳 Approval & Processing: If approved, the refund will be processed via the original payment method. Users will receive confirmation once their refund request has been submitted.
5. Processing and Payment Methods
✔️ Refunds are issued using the original payment method.
✔️ Processing times may vary depending on the payment provider but typically range from 5-10 business days after approval.
✔️ If a refund does not appear within this timeframe, users should check with their payment provider before contacting support.
6. Changes to This Refund Policy
RetireWise reserves the right to update this policy as necessary. Any changes will be posted on this page, and users are encouraged to review the policy periodically.
Policy updates do not affect refund requests submitted before the update date.
📞 7. Contact Us
For any refund-related inquiries or clarifications, please contact us:
📍 Address: Cannon St, City of London, London EC4N 6NP, United Kingdom
📞 Phone: +44 203 478 9156
📧 Email: [email protected]